Shipping Policy

1. General

At Nuvéna Naturals, we strive to deliver your order quickly, safely, and in perfect condition. By placing an order with Nuvéna Naturals, you agree to the terms in this shipping policy.

2. Processing Time

  • Orders are typically processed, checked, packaged, and handed over to the carrier within 1–3 business days of payment receipt.
  • During busy periods such as holidays, sales, promotions, or high demand, processing times may be longer.
  • We are not liable for processing delays due to unforeseen circumstances or force majeure.

3. Delivery Time

The average delivery time is 1 to 3 business days after dispatch.
In some cases, delivery may take longer due to:

  • High volume at carriers.
  • Holidays or seasonal influences.
  • Customs inspections or import procedures.

Important: All delivery times are indicative and not binding. We are not liable for delays beyond our control.

4. Shipping Costs

  • Shipping costs will be displayed at checkout.
  • Promotions such as free shipping apply only if explicitly stated on our website.
  • Free shipping can be combined with insurance for theft, loss, or damage, if indicated.

5. Customs, Taxes, and Import Duties

  • For international shipments, customs fees, import duties, and taxes may apply.
  • These costs are entirely at the customer's expense and beyond our control.
  • We are not responsible for delays or additional costs resulting from customs procedures.

6. Incorrect or Incomplete Address Information

  • You are responsible for providing correct and complete address information.
  • If an order is delayed or cannot be delivered due to incorrect or incomplete information, we are not liable, and any additional shipping costs will be charged to the customer.

7. Loss or Damage During Shipment

  • We carefully package our products to prevent damage during transit.
  • If your order arrives damaged, you must contact us within 48 hours of receipt at info@nuvenanaturals.nl, including clear photos of the product, packaging, and shipping label.
  • We will assist you in filing a claim with the carrier, but we are not liable for loss or damage caused by third parties.

8. Order Tracking

  • After dispatch, you will receive a shipping confirmation email with a tracking number.
  • Tracking information may take up to 48 hours after dispatch to become fully visible.

9. Returns

  • Returns must always be registered in advance via info@nuvenanaturals.nl.
  • Returns that have not been registered in advance and for which the customer has not received the correct return address from us are not eligible for a refund.
  • The costs and risk of return shipments are entirely at the customer's expense.
  • For hygiene reasons, opened products with a broken seal cannot be returned.

10. Shipping Location

Our products are shipped from our fulfillment center in the Netherlands.