Privacy Policy

Last updated: 10-07-2025

1. Introduction

Nuvéna Naturals ("we", "us", "our") values your privacy. We process your personal data exclusively in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR) and other relevant privacy legislation.
In this Privacy Policy, we explain what data we collect, why we process it, how we secure your data, and what rights you have.

2. What data do we collect?

2.1 Data you provide yourself

When you use our services, we may collect the following personal data:

  • Name, address, email address, phone number.
  • Payment details (e.g., iDEAL, PayPal, credit card).
  • Account details (username, password).
  • Content of correspondence with our customer service.
  • Email address when subscribing to the newsletter.

2.2 Data collected automatically

  • IP address and device information.
  • Browser and device settings.
  • Visited pages and click behaviour (via cookies and tracking pixels).

2.3 Data from third parties

We may receive additional data from:

  • Payment providers.
  • Shipping and fulfillment partners.
  • Marketing and advertising partners (only with your consent).

3. Purposes of data processing

We process your personal data exclusively for the following purposes:

  • Performance of the agreement: processing, delivering, and handling your order.
  • Customer service: answering questions and providing support.
  • Marketing: sending newsletters, offers, and personalised advertisements (only after consent).
  • Legal obligations: complying with tax and administrative retention obligations.
  • Website optimisation: analysing and improving our services.

4. Legal basis for processing

We process your personal data based on the following grounds:

  • Performance of a contract.
  • Your explicit consent (e.g., for marketing).
  • Compliance with a legal obligation.
  • Legitimate interest (such as fraud prevention or website analysis).

5. Retention periods

We do not store personal data longer than necessary:

  • Order and invoice data: 7 years (tax retention obligation).
  • Account data: until you delete your account.
  • Newsletter data: until you unsubscribe.

6. Sharing data with third parties

We only share personal data when necessary for:

  • Performance of the agreement.
  • Compliance with legal obligations.

This may include sharing with:

  • Payment providers.
  • Marketing partners (with consent).
  • IT and hosting providers.

We conclude processor agreements with all external parties to ensure that your data is used securely and exclusively for the agreed purpose.

7. Cookies and tracking

7.1 What are cookies?

Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit our website. These files store information to recognise you on a subsequent visit and improve the website's functionality. We also use similar technologies such as pixels, scripts, and tags.

7.2 Types of cookies we use

  1. Functional cookies (mandatory)
    Necessary for the website to function, such as remembering your shopping cart or login status.
  2. Analytical cookies
    Help us analyse and improve website usage (e.g., via Google Analytics with anonymised IP addresses).
  3. Marketing and advertising cookies (only with consent)
    Used to display relevant advertisements based on your browsing behaviour (e.g., Facebook Pixel, Google Ads).
  4. Social media cookies (only with consent)
    For sharing content or tracking interactions on social media (e.g., Instagram, Pinterest).

7.3 Why do we use cookies?

  • To ensure the functioning and performance of the website.
  • For analysing visitor behaviour.
  • To measure and optimise marketing campaigns.
  • To show you relevant offers.

7.4 Consent and management

Upon your first visit, we display a cookie banner where you can give consent for non-essential cookies.
You can change your settings or delete cookies at any time via your browser.

7.5 How can you delete cookies?

  • Via browser settings (Chrome, Safari, Firefox, Edge).
  • Note: blocking cookies may impair the website's functionality.

7.6 Cookie retention periods

  • Session cookies: deleted after closing the browser.
  • Persistent cookies: stored for a maximum of 24 months.

7.7 Third-party cookies

Some cookies are placed by third parties. These parties have their own privacy and cookie policies.

8. Data security

We take appropriate technical and organisational measures, including:

  • SSL encryption.
  • Secure storage of personal data.
  • Access restriction within our team.

9. Your rights

You have the following rights under the GDPR:

  • Right of access.
  • Right to rectification.
  • Right to erasure (where legally permissible).
  • Right to restriction of processing.
  • Right to object:

    • Against processing based on legitimate interest.
    • Against processing for direct marketing. If you object to marketing, we will stop this processing immediately.

You can submit requests via info@nuvenanaturals.nl. We will respond within 30 days.

11. Minors

Our products are not intended for persons under 18 years of age. We do not knowingly collect data from minors. If we discover that we have received data from minors, it will be deleted immediately.

12. Changes to this Privacy Policy

We reserve the right to amend this policy. The most recent version will always be available on our website.

14. Contact details

Nuvéna Naturals
Email: info@nuvenanaturals.nl