Return Policy

At Nuvéna Naturals, we want you to be happy with your order. If you do wish to return something, we aim to make the process as clear and simple as possible.

1. General

By placing an order with Nuvéna Naturals, you agree to the terms in this return policy. Our goal is to ensure returns run smoothly, within the confines of the law and with respect for hygiene and product safety.

2. Legal Right of Withdrawal

As a consumer within the EU, you have the right to return your order up to 14 days after receipt without stating a reason. This period starts the day after you (or a person designated by you) received the product.

3. Exceptions

The right of withdrawal does not apply to:

  • Hygiene products of which the seal has been broken (such as food supplements, capsules, tablets, and powders).
  • Products that have been custom-made or according to your specific wishes.
  • Products that by their nature cannot be returned (such as perishable goods or items with a limited shelf life).
  • Sale items and gift cards
  • Hazardous substances or flammable products

4. Return Conditions

  • Returns must always be registered in advance via info@nuvenanaturals.nl.
  • After registration, you will receive the correct return address and instructions from us.
  • Products must be unopened, unused, undamaged, and in their original packaging.
  • Include photos showing that the product is unused and the seal is intact.
  • Returns without prior notification will not be eligible for a refund.
  • The return shipment must reach our return address within 14 days of registration.

5. How do I return?

  • Send an email to info@nuvenanaturals.nl with your order number, name, reason for return, and photos of the product.
  • You will receive the official return address and packing and shipping instructions from us.
  • Pack the item securely and completely (all parts, labels, and original packaging).
  • Ship with track & trace and keep the shipping receipt.

6. Costs and Risk

  • The shipping costs for return are at the customer's expense.
  • Ensure sufficient postage; packages with insufficient postage will not be accepted.
  • We are not liable for loss, damage, or theft during return transport.

7. Inspection and Refund

  • After receipt and inspection, we will refund the purchase amount (excluding shipping costs) within 14 days via the original payment method.

  • If the product does not meet the return conditions? Unfortunately, we cannot refund it. You can then choose to have the item returned to you at your own expense.

8. Damaged or Incorrect Delivery

If you receive a damaged or incorrect product? Report this within 48 hours via info@nuvenanaturals.nl with clear photos of:

  • The product
  • The packaging
  • The shipping label

We will work together to find a suitable solution, such as replacement or refund.

9. Return Address

All returns are processed via our warehouse in the Netherlands. You will receive the exact address after registering your return.