Terms and conditions
Last updated: 10-07-2025
GENERAL TERMS AND CONDITIONS NUVÉNA NATURALS
This website is operated by Nuvéna Naturals. By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service" and "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
SECTION 1 - ONLINE STORE TERMS
1.1 By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
1.2 You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
1.3 You must not transmit any worms or viruses or any code of a destructive nature.
1.4 A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - IDENTIFICATION OF THE ENTREPRENEUR
Company name: BSJS - E-commerce
Chamber of Commerce number: 94870454
Trade name: Nuvéna Naturals
VAT number: NL005115039B49
Customer service email address: info@nuvenanaturals.nl
Company address: Weesperstraat 107, 1018VN Amsterdam
SECTION 3 - GENERAL CONDITIONS
3.1 We reserve the right to refuse service to anyone for any reason at any time.
3.2 You understand that your content (not including credit card information), may be transferred unencrypted and involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
3.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
SECTION 4 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
4.1 We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
4.2 This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only.
4.3 We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES
5.1 Prices for our products are subject to change without notice.
5.2 We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
5.3 We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 6 - PRODUCTS OR SERVICES
6.1 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
6.2 We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
6.3 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
6.4 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6A – DELIVERY AND SHIPPING
6A.1 The average delivery time is 5 to 14 business days after dispatch. During peak periods, holidays, promotions, or seasonal rush, delivery may take longer.
6A.2 These delivery times are indicative and not binding. We are not liable for delays caused by carriers, customs inspections, or circumstances beyond our control.
6A.3 Once an order has been dispatched, the customer will receive a tracking link.
6A.4 The risk of loss or damage passes to the customer once the order has been handed over to the carrier.
6A.5 Damaged or incomplete deliveries must be reported within 72 hours of receipt via info@nuvenanaturals.nl with photo evidence of packaging and product.
SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
7.1 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
7.2 These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
7.3 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7A – CANCELLATION OF ORDERS
7A.1 Orders can be canceled free of charge within 24 hours of placement, provided the order has not yet been shipped.
7A.2 Once shipped, the order can no longer be canceled. In that case, only the statutory right of withdrawal can be exercised (only for unopened and sealed products).
7A.3 Unannounced or incomplete cancellations will not be processed.
SECTION 8 - PRICE
8.1 All prices for products displayed on the website are exclusive of VAT, import duties, customs clearance fees, and other local taxes or levies applicable in the destination country. As the entrepreneur does not levy VAT on these sales (see Section 12), the customer is solely responsible for all such import costs.
8.2 Notwithstanding the foregoing, the entrepreneur may offer products or services with variable prices that are subject to fluctuations in the financial market, over which the entrepreneur has no influence. This dependence on market fluctuations and the fact that the stated prices may be indicative will be clearly mentioned in the offer.
8.3 Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.
8.4 Price increases occurring after 3 months from the conclusion of the agreement are only permitted if the entrepreneur has agreed to them, and
a. they are the result of legal regulations or provisions; or
b. the consumer has the right to terminate the agreement from the date on which the price increase takes effect.
SECTION 9 - OPTIONAL TOOLS
9.1 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
9.2 You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
9.3 Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
9.4 We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 10 - THIRD-PARTY LINKS
10.1 Certain content, products and services available via our Service may include materials from third-parties.
10.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
10.3 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 11 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
11.1 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:
a. to maintain any comments in confidence;
b. to pay compensation for any comments; or
c. to respond to any comments.
11.2 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
11.3 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.
11.4 We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 12 – IMPORT AND VAT
12.1 Shipping Environment: The Customer acknowledges that all goods ordered through this website are shipped directly by a third-party supplier located outside the European Union (EU) and the United Kingdom (UK). The goods do not pass through the entrepreneur's trade channels in the UK or the EU.
12.2 Place of Supply and Exclusion of VAT: In accordance with applicable VAT regulations (including Articles 32-33 of EU Directive 2006/112/EC and similar national provisions such as Article 5, paragraph 1 of the Dutch Turnover Tax Act 1968), the place of supply for VAT purposes is deemed to be the country where the transport commences (i.e., outside the EU/UK). Consequently, no VAT is charged by the entrepreneur on the sale of these goods. The prices displayed are therefore exclusive of VAT or import duties.
12.3 Customer as Importer of Goods: The customer acts as the importer of the goods into the country of delivery and is solely responsible for complying with all import formalities.
12.4 Customer's Responsibility for Import Costs: The Customer explicitly acknowledges and accepts that he or she is solely responsible for declaring and paying all applicable import charges upon the goods' arrival in the destination country. This includes, but is not limited to: a) Import VAT at the rate applicable in the destination country; b) Customs duties, levies, or taxes; c) Customs clearance fees, brokerage fees, or administrative charges imposed by customs authorities or the postal/courier service.
These charges are typically collected from the Customer by the delivering postal or courier service prior to or at the time of delivery. The Entrepreneur is not involved in the determination or collection of these import charges.
12.5 No Liability for Import Costs or Delays: The entrepreneur is in no way liable for import VAT, duties, taxes, or delays, seizures, or non-deliveries resulting from non-compliance by the customer. By placing an order, the customer accepts these conditions and indemnifies the entrepreneur from all related claims or costs.
SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS
13.1 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
13.2 We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
13.3 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 14 – PROHIBITED USES
14.1 In addition to other prohibitions as set forth in these Terms, you are prohibited from using the site or its content:
a. for any unlawful purpose;
b. to solicit others to perform or participate in any unlawful acts;
c. to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
d. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
e. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
f. to submit false or misleading information;
g. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
h. to collect or track the personal information of others;
i. to spam, phish, pharm, pretext, spider, crawl, or scrape;
j. for any obscene or immoral purpose; or
k. to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
14.2 We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
15.1 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
15.2 We reserve the right to remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
15.3 You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
15.4 In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 16 – RETURN POLICY
16.1 The customer has the right to return the product within 14 days of receipt. The customer bears all costs associated with the return of the product. The product must be returned directly to the supplier.
16.2 Nuvéna Naturals is not responsible or liable for any costs associated with the return of the product. The customer agrees to indemnify Nuvéna Naturals for any expenses or liabilities related to the return process.
16.3 Refund period. We will refund you no later than 14 days after your cancellation notification. We may withhold reimbursement until we have received the products or you have demonstrated that you have returned them, whichever is the earlier.
16.4 Return notification & address. Returns must always be notified in advance via info@nuvenanaturals.nl. You will then receive the official (international) return address and instructions. Unnotified returns or returns to a different address will not be eligible for a refund.
16.5 Condition of the product. Products must be unopened, unused, undamaged and in their original seal. For hygiene products: the right of withdrawal expires after the seal is broken.
SECTION 16A – SATISFACTION GUARANTEE
16A.1 Our money-back guarantee applies only to the first order per customer.
16A.2 This guarantee is intended to give new customers the opportunity to try the product risk-free.
16A.3 The guarantee does not apply to repeat orders, partial returns or in case of misuse of the guarantee.
16A.4 Nuvéna Naturals reserves the right to refuse a refund if repeated or fraudulent use is suspected.
16A.5 Refunds will be made within 14 days of approved review and exclusively via the original payment method.
16A.6 This satisfaction guarantee is in addition to your statutory rights of withdrawal and conformity.
SECTION 17 – HEALTH STATEMENT AND LIABILITY
17.1 Our products are dietary supplements and not medicines. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
17.2 All information on our website, social media, and packaging is for general informational purposes only and does not replace professional medical advice.
17.3 Always consult a physician or qualified healthcare professional before using our products, especially if you are pregnant, breastfeeding, taking medication, or have a medical condition.
17.4 The use of our products is entirely at your own responsibility. Nuvéna Naturals is not liable for damage or complaints arising from incorrect or improper use.
17.5 Results may vary per person. We do not give any guarantee regarding specific health outcomes.
17.6 This clause does not affect statutory consumer rights.
SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Nuvéna Naturals and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 19 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 20 – TERMINATION
20.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
20.2 These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
20.3 If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 20A – FRAUD, ACTIONS AND COMMUNICATIONS
20A.1 Nuvéna Naturals reserves the right to cancel orders if misuse, fraud, unauthorized refunds, or chargebacks are suspected.
20A.2 Discount codes, promotions, and gift vouchers are not cumulative, non-transferable, and not valid on already placed orders, unless otherwise stated.
20A.3 Official communication takes place exclusively via email or the contact form on the website. Messages via social media are not considered official correspondence.
SECTION 21 – ENTIRE AGREEMENT
21.1 The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
21.2 These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
21.3 Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. This means that if there are unclear parts of the terms, they should not be interpreted against us, but in a way that is reasonable and benefits the company.
SECTION 22 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands.
ARTICLE 23 – PRIORITY OF THESE TERMS OVER COUNTERPARTY TERMS
These General Terms and Conditions take precedence over all terms and conditions of the counterparty, including those in purchase orders, invoices, or other documents of the counterparty. Counterparty terms that contradict or deviate from these General Terms and Conditions are expressly rejected, unless we explicitly agree to them in writing.
ARTICLE 24 – PRIORITY OF THE AGREEMENT
If there are contradictions or inconsistencies between the provisions of these General Terms and Conditions and the provisions of a specific agreement between the customer and the entrepreneur, the provisions of that specific agreement shall prevail. Conflicting provisions in the General Terms and Conditions will in that case not be applied.
SECTION 25 – CHANGES TO TERMS OF SERVICE
25.1 You can review the most current version of the Terms of Service at any time at this page.
25.2 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
25.3 Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.